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Regulatory Documents

As a provider of water and sewerage services, Southern Downs Regional Council is required to publish, or make available, various regulatory documents about the service provided to customers.  These documents are the Customer Service Standards, annual reports on the drinking water quality management plan and recycled water management plan and performance reports.  The performance reports are based on a number of key performance indicators such as service delivery, infrastructure maintenance and customer service and are used by the Department of Energy and Water Supply to produce an annual performance report comparing the performance of water and sewerage providers across Queensland.

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