eNotices - Frequently Asked Questions
Yes, you can do this via the web portal. If you unsubscribe from receiving your notices electronically, paper notices will be issued after this time via normal post. Notices will be sent to the last advised mailing address for the property.
Yes, you can do this via the web portal. Click on
"Update my Details" from the dashboard and click on "Notices", use the drop down and select "Email" or "Post". Please note: if selecting "Post", Council will deliver the rate notice to the current postal address on file. Please
contact Council if you need to check your postal address on file.
Yes, once you have registered to receive your Rates Notice via email, you can add additional email addresses for joint property owners to also receive these notices.
Yes it could, so please check your junk/spam folder in your email account and mark the sender as safe to receive further notices to your inbox.
Yes, Council will only email your Rate Notices, Reminder Notices and Demand Letters. Other correspondence from Council will be posted. If the email is undeliverable, we will send a copy to the current postal address we have on file.
You will receive an email for each registered property - one property, one email, one attachment.
Yes, you will need to register each property you own separately.
Log on to the web portal using your existing login details and update your email address.
Any email received from or on behalf of Southern Downs Regional Council may contain information that is confidential and subject to legal privilege. If you receive a Southern Downs Regional Council email in error, please forward the email, including the attachment to
mail@sdrc.qld.gov.au then delete the email from your email account.
If the notice bounces back, a hard copy will be mailed out via post to the last known postal address listed on our records. The due date will remain as the due date printed on the notice. Please ensure you
contact Council to confirm your current postal address.
Please check you junk folder in your email account. If you need further assistance please call Council on 1300 697 372.
On average, the size of the email will be approximately 700 KB.
Once registered you will be able to receive:
- Bi-annual Rate Notices
- Water Consumption Notices
- Supplementary Rates Notice
- Rate Reminder Notices and/or
- Rate Demand Notices