Payment Agreements for Rates and Charges
If you are having difficulties paying a rate notice, you should contact Council immediately to organise a payment agreement.
An approved payment agreement can allow the notice amount to be spread throughout the year and avoid recovery action and associated costs. However, discount will not be allowed on those who take up this option.
A payment agreement is made by discussing your situation with a friendly Council officer. Once a payment schedule is agreed to, the officer will supply an application form that will require a signature from the ratepayer. Without a signed form the agreement is not formally accepted.
An approved payment agreement will have the property rate balance paid in full – including known future charges like access charges on a future Utility notice – by 30 June of the current financial year. Payments must be made in regular weekly, fortnightly or monthly instalments. Lump sum payment agreements may be accepted but will only be allowed for a maximum of 6 months or to 30 June, whichever is the sooner.
If an agreement is made with the above criteria and the property rate account does not have any arrears (outstanding rates from a prior financial year) nor is it subject to legal recovery action, the agreement will be interest free as long as the payment schedule is maintained.
If an agreement is made with the above criteria and the property rate account has an arrears balance (outstanding rates from a prior financial year) and/or subject to legal recovery action, the agreement will incur interest on all overdue amounts. However, any possible or current legal recovery action will be halted as long as the payment schedule is maintained.
If a pensioner who is eligible for the Queensland State Government Pensioner Rate Subsidy Scheme makes an approved agreement with the above criteria, the agreement will be interest free as long as the payment schedule is maintained – even if the rate account has an arrears balance.
In the event of a default on an agreed payment schedule, ratepayers are allowed fourteen (14) days to catch-up on the missing payment. If the situation is not rectified the agreement will be cancelled.
Please Contact Council to organise rates arrangements for your property.