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Water Meter Readings and Water Consumption

Council conducts water meter readings biannually in September and March of each financial year.  Reading of the water meters across the region generally takes up to 4 weeks to complete.  The Utility Notices (formerly known as Water Notices) are issued in October and April after the readings for the region have been undertaken.  A Utility Notice will be issued if the property has any Water access charges, Wastewater access charges and/or has recorded water consumption for the period.


Council at its Annual Budget Meeting adopted a 60 day payment period for Council issued Notices.  Utility Notices are now due to be paid 60 days after the Date of Issue.  Payments can be made by Bpay, internet, Australia Post, phone, mail, direct debit or at Council Offices.  See How to pay Your Ratesfor more information regarding payment methods.  Interest will be charged on all overdue rates and charges 5 days after due date.  Interest is compound interest, calculated on daily rests at the rate determined by Council at the Annual Budget Meeting.

It is important to note that the property owner is responsible for the water infrastructure on the property’s side of the water meter.  This includes the repairs of any leaks in pipes or fixtures.  Please note the Plumbing and Drainage Regulation 2019 states that all repair work classified as Notifiable Work must be undertaken by a licensed plumber.  Please contact Council for information on repair work that is classified in this category.

It is also the property owners’ responsibility to keep the water meter boxes free from debris, grass, garden mulch, soil and other obstacles.

If your water consumption appears higher than usual, Council suggests that you undertake a Water Meter Test as you may have a leak on the property.  Council has a Relief from Water Consumption Charges Policy (PL-FS035) which eligible property owners can apply for.  See Water Consumption Charges Relief for more information.

Council has adopted water restrictions that apply to all residents in the Southern Downs region with a reticulated water supply. This includes domestic water and raw water from Council water supply. Water restrictions also apply to residents purchasing domestic water from bulk water supply sources. Please review the SDRC website for information on the current level of restriction.


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