Privacy Statement

Privacy Statement

This site is operated by the Southern Downs Regional Council. Council respects your privacy and acknowledges the principles developed in the Guidelines for Federal Government Websites developed by the Australian Privacy Commissioner and other legislative requirements including, but not limited to:

  • Information Privacy Act 2009
  • Public Records Act 2009
  • Right to Information Act 2009
  • Spam Act 2003

Site Visit Data

When visiting the site, some details of your visit are logged for statistical purposes. We use this information to improve the quality and performance of this site. Your server provides us with the following information:

  • your server address
  • your top level domain name (e.g. .com, .gov, .au, .org, etc)
  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the previous site visited; and
  • your browser type

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet web server logs.

Any information provided to council through the use of online systems will be used for official local government administration only. This information will not be passed on to third parties.


A cookie is a piece of information that a website can transfer to an individual’s computer hard drive for record-keeping. Cookies make websites easier to use by storing information about your usage and preferences for a particular website. The information remains on your computer after the internet session finishes. Cookies can be used by this website.

If you prefer not to have cookies enabled you should adjust your Internet browser to refuse cookies or warn you when cookies are being used.

Contacting Council by email

Council will record your email address and message when you contact us for queries in relation to the directory, reporting a fault or listing violation or providing feedback.

Your email address will only be used for the purpose for which you supplied it and will not be added to a mailing list unless authorised by you. We will not use your email address for any other purpose, and will not disclose it, without your consent.

You should be aware that all messages sent to council become part of council’s records and may be retrieved by a key word searchable archive in accordance with the relevant legislation listed above. Your attention is drawn to the fact that council is subject to Freedom of Information and Right to Information requests in accordance with the relevant legislation, and persons other than the intended recipient may access your email message.

Listing information provided for use in the directory

The purpose of the directory is to provide a comprehensive listing of community organisations, services and facilities available within Southern Downs Regional Council boundaries. The directory is intended as a public access document, either electronically through the website or as a printed document available to members of the public.

Individuals or organisations providing information for listing in the directory acknowledge and accept that the details will be provided publicly on the website and in the printed document available for public access. You should be aware that access to the directory will not be limited and the information provided will be available to all internet users and anyone requesting a printed copy. Internet access potentially provides access to millions of world-wide users and the information can be searched for using an identifier such as your name. You should note that the information can be copied and used by any web user and that council has no control over the use and disclosure of the data once it has been published.

Users of the data must comply with the copyright and other legal restrictions as contained in the legal disclaimer and copyright statements on this site.

Provision of an application for listing within the Directory will be your authorisation for public display of the information provided.

Other users of listing data provided in the directory

Council reserves the right to use the information within the Directory to:

  • contact you in relation to your directory listing
  • send out information to you from time to time that we think you may find of interest (e.g. on behalf of other government departments or community groups)
  • notify you of council initiatives, services or other information
  • forward you surveys or feedback requests in relation to the directory or other council services, or
  • for other relevant purposes.

If council is required to provide the data to external parties (for example, to an external IT provider) for those parties to fulfil their service obligations to council, we will take reasonable steps to ensure that these parties deal with your data in accordance with our privacy principles.

Security of information

Council takes care to ensure that the data provided through the directory website is protected. For example our website has electronic security systems in place, including the use of firewalls and data encryption. However, it should be noted that there can be risks associated with the transmission over and publication of information on the Internet.

After initial application, future access to your listing within the directory will be through your registered account on the directory. It is your responsibility to ensure the security of the email address and password supplied and access to your listing at all times. Where you believe your listing has been compromised or otherwise dealt with using unauthorised access, you agree to contact us immediately upon becoming aware of the situation.

Council will suspend listings where notification of unauthorised access has been provided or where it is reasonably suspected that unauthorised access has occurred. You will be required to contact us to reinstate your listing.

Links to other websites

The directory may contain links to external websites not operated or controlled by Council. Those websites are not subject to our privacy regulations. You will need to contact or review those websites for information on their privacy policies.

Changes to privacy policy

From time to time we may need to update or revise our Privacy Statement. Council reserves the right to make these changes at any time, and without prior notice. Any changes will be notified to you by posting an updated Privacy Statement on the website.

Resolving privacy issues

If you have any concerns or issues with our Privacy Statement then you can contact us by email, by telephoning the Customer and Information Coordinator or by writing to us at:

The Customer and Information Coordinator
Southern Downs Regional Council
PO Box 26

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