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COVID-19 Frequently Asked Questions

Frequently Asked Questions



 How do I get a Border Crossing Pass?

 From 12:01am 26 March 2020 ew border restrictions have come into effect.

Residents who need to cross the border for work, school, and other day  to day activities can apply for a QLD Entry Pass at

 What is the 'Care Army'? How can I volunteer or get volunteer assistance? 

Community Recovery Factsheet (PDF 824KB)

 (PDF 824KB)

What is COVID-19

I have lots of questions, where can I find the answers?

I'm feeling scared or anxious about COVID-19

If you are struggling with stress, anxiety or other negative feelings, contact Lifeline on 13 11 14.

Managing Stress Factsheet (PDF 51.6KB)

Helping Children Manage Stress Factsheet (PDF 49.4KB)

How can I prepare for a pandemic?

What should I do if I think I have contracted COVID-19

I have a business, what extra information should I know?

Is there any Government assistance for businesses?

 What financial support is available in response to COVID-19?

What is public sentiment surrounding COVID-19?  How do I continue to market my business amongst COVID-19 discussion. 

 Understanding Public Sentiment Factsheet (PDF 1.7MB)

Do I need to use special cleaning products in my home?

How do I clean a home that is suspected/has had a confirmed COVID-19 infected person?

Where can I find information on COVID-19 and the border?

I work in/own a hotel, what extra information should I know?

Information for hotels and hotel staff Factsheet (PDF 132.3KB) (PDF 132.3KB)

I love a good quiz, where can I find one about COVID-19?

 What Events have been cancelled or postponed?
 COVID-19 information for travelers/backpackers
 Online Police reporting
Are there any specific COVID-19 scams?

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